Pursuant to art. 64 et seq. of Legislative Decree no. 206/2005, if the customer is a consumer (i.e. a natural person who buys goods for purposes not related to his professional activity, or does not make the purchase by indicating in the order form at www.electron-max.com
a VAT number), he/she is entitled to withdraw from the purchase contract for any reason whatsoever within 30 days from receipt of the goods, without any penalty and without prejudice to what is indicated in point 3 below.
To exercise this right, the customer must enter a request for withdrawal in which it will also be necessary to indicate the bank details required to return the sums paid; the system will send the customer by email a paper form that must be printed and sent by registered letter with acknowledgment of receipt within 14 days from the date of receipt of the goods to: www.electron-max.com C/O ELECTRON- MAXX Via Francesco Ferrucci 518 D Int 2- 59100 Prato (PO) Once the registered letter has been received, www.electron-max.com will email the customer the form for exercising the right of withdrawal with an authorisation number, which must be attached to the outside of the packaging in which the product will be physically placed and sent to www.electron-max.com within 14 days of authorisation.
The right of withdrawal is however subject to the following conditions:
the right applies to the purchased product in its entirety; it is not possible to exercise the right of withdrawal only on part of the purchased product (e.g.: accessories, attached software, etc...);
the right does not apply to sealed audiovisual products or computer software (including those attached to hardware) once opened;
the purchased goods must be intact and returned in their original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc. ...); to limit damage to the original packaging, we recommend inserting it in a second box, on which to affix the label provided by www.electron-max.com showing the RMA number (return authorisation code); in all cases the affixing of labels or adhesive tapes directly on the original product packaging should be avoided;
the goods subject to exercise of the right of withdrawal must bear the same serial number (IF EXISTING) on the sales invoice www.electron-max.com; if the goods bear a different serial number from that indicated on the invoice, the return will not be accepted and the product will be made available to the customer for its return, at the same time cancelling the request for withdrawal;
shipping costs relating to the return of the goods shall be borne by the customer;
the shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer;
if the goods are damaged during transport, www.electron-max.com will notify the customer of the incident (within 5 working days of receipt of the goods in its stores), to enable him to file a timely complaint against the carrier of his choice and obtain reimbursement of the value of the property (if insured); in this case, the product will be made available to the customer for its return, simultaneously canceling the request for withdrawal;
www.electron-max.com is not responsible in any way for damage or theft/loss of goods returned by uninsured shipments;
ATTENTION: www.electron-max.com staff is not authorised to collect goods whose packaging does not bear the RMA number.
Upon arrival at the warehouse, the product will be examined to assess any damage or tampering not resulting from transport. If the package and / or the original packaging is damaged, ELECTRON- MAXX provided to withhold from the refund due to a percentage, but no more than 10% of it, as a contribution to the costs of restoration.
Without prejudice to any repair costs for damage to the original packaging, ELECTRON- MAXX Mirelawill refund the customer the amount already paid for the purchase of goods, within 14 days of its return, by transferring the amount charged to the credit card or by bank transfer. In the latter case, it will be the customer's responsibility to promptly provide the bank details on which to obtain the refund (IBAN code and bank of the invoice holder).
The right of withdrawal lapses completely, due to the lack of the essential integrity of the goods (packaging and/or its contents), in cases where ELECTRON- MAXX di Popa Mirela discovers
- the lack of the external packaging and/or the original internal packaging;
- the absence of integral elements of the product (accessories, cables, manuals, parts, ...);
- damage to the product due to causes other than transport.
In the event of forfeiture of the right of withdrawal, the goods will remain at the headquarters of www.electron-max.com available to the customer for collection at his expense.
The credit in favour of the customer may be partial if the goods have suffered a decrease in value, such as for example
- non-diligent use of the product
- even partial use of the goods and any consumables
- damaged packaging or packaging that is not intact as received.